7 days, no questions asked
Every paid plan on Myskillgrid — a candidate pack or an institute plan — can be refunded in full if you ask within 7 days of payment. You don't need a reason. This is the same 7-day window for every plan we sell, present and future.
The one condition
The refund is full and unconditional as long as the plan hasn't been used yet:
- Candidate packs (Starter, Pro, Max): no interview, practice session, resume review or rewrite has been started since you paid.
- Institute plans: no student has joined a batch, or used practice, under the paid plan since it was activated.
- Institute top-ups: nothing has been used from the plan's shared allowance since the top-up was paid.
If the plan has already been used, write to us anyway — we look at partial refunds case by case, based on how much was used.
How to ask
If the plan is unused, you can refund it yourself: sign in, open Settings (for an institute plan, the institute's owner opens Institute), and choose Refund under your plan. The refund starts straight away and the plan is removed from your account.
If that option isn't shown, or the plan has been used, send us a message through the contact form with the email address you paid with and, if you have it, the payment ID from your Razorpay receipt. We reply within 2 business days.
How you get the money back
Refunds are made through Razorpay, our payment processor, back to the original payment method (card, UPI, netbanking or wallet). Once a refund starts, Razorpay typically settles it in 5–7 business days, though your bank or UPI app may take a little longer to show it.
Canceling before you pay
Every plan is a one-time payment: packs don't renew (their credits last 30 days from your latest purchase), and institute plans simply end after their 30 days. There's no subscription to cancel.
Questions
See the terms of use for the rest of our payment terms, or send us a message with any question about a payment or a refund.